How we handle your information, in one place.
1. Who is responsible for your information?
WEBFIXD is responsible for personal information collected through this website and in connection with WEBFIXD enquiries and services. Privacy questions can be raised through the contact page.
2. Information we may collect
- Your name, business name and contact details.
- Information you provide about your website project, business or existing website.
- Billing and transaction information needed to administer a customer account.
- Messages, support requests and project feedback.
- Technical information such as browser type, device information, IP address and basic server logs.
- Cookie or analytics information where those services are enabled and permitted.
3. Why we use personal information
We may use information to respond to enquiries, prepare quotes, take steps toward entering a contract, deliver agreed services, provide hosting and support, administer payments, protect our systems, improve our website and meet legal or regulatory obligations.
4. Our lawful bases
Depending on the situation, WEBFIXD may rely on:
- Contract: where processing is needed to provide a service you have ordered.
- Steps before a contract: for example, responding to a project enquiry or preparing a quote.
- Legitimate interests: such as operating and improving the business, maintaining security and responding to ordinary customer communications.
- Legal obligations: where records must be kept or disclosed by law.
- Consent: where consent is the appropriate basis, such as certain optional analytics or marketing activities.
5. Who information may be shared with
WEBFIXD may use trusted service providers for hosting, domains, email, payments, analytics, project tools or other infrastructure needed to operate the service. Providers receive only the information reasonably needed for their role and are subject to their own legal and contractual obligations.
Information may also be disclosed where required by law, to protect legal rights or in connection with a legitimate sale or restructuring of the business.
6. International transfers
Some technology providers may process information outside the UK. Where relevant, WEBFIXD will rely on appropriate legal safeguards or service-provider arrangements designed to protect transferred information.
7. How long information is kept
Information is kept only for as long as reasonably necessary for the purpose it was collected, including customer support, contractual, tax, accounting and legal requirements. Enquiries that do not become customers may be deleted or anonymised when no longer needed.
8. Security
WEBFIXD uses reasonable technical and organisational measures to protect information. No online system can be guaranteed completely secure, so customers should also take care when sharing passwords or sensitive credentials.
9. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict personal information, object to certain processing, request portability or withdraw consent where processing is based on consent.
You may also have the right to complain to the UK Information Commissioner's Office if you believe your data has been handled unlawfully.
10. Marketing
WEBFIXD will not treat a project enquiry as permission to send unrelated marketing indefinitely. Where marketing consent is required, it will be requested separately and you can opt out at any time.
11. Cookies and analytics
Information about cookies and optional analytics is available in the Cookie Policy.
12. Changes to this policy
This policy may be updated as WEBFIXD's services and technology providers change. The latest version will be published on this page.